RETURNS / EXCHANGES
POLICY
We are here to help - feel free to ask us for more information or images of any products so we can help make placing your order hassle free.
We want everyone to be happy with their Westwood and Hyde Jewellery. We understand sometimes that this may not be the case. We currently do not accept returns however you may exchange your order for the equivalent value or more.
Please note that returning an item for an exchange is at the customers expense.
REQUEST
You have 7 days to request for an exchange and the item must be sent back within 14 days.
To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused and in its original packaging.
Rings that have the size tag attached must be returned with this still on and not tampered with or your items will be refused.
To start an exchange, you can get in touch via our contact form with your name and order number as well as reason for the exchange.
Alternatively email us directly at info@westwoodandhyde.co.uk
APPROVAL
If your exchange is accepted, we’ll send you an email with instructions on how and where to send your package and discuss what products to exchange. Once returned you will be sent an invoice requesting the return delivery amount for us to ship out your exchange as well as any differences in value should you exchange for something of greater value.
INTERNATIONAL CUSTOMERS
Please ensure you mark your custom form as a return to avoid any custom or tariff fees. Any fees charged to us due to custom forms being incorrectly labelled will be chargeable to the customer.
TERMS
Items sent back to us without prior notice of exchange / returns will not be accepted. We do not provide the return shipping label. Re-delivery invoice must be paid before we send out your exchange. You must ship your order to us with due care to avoid being damaged in transit. We encourage you to send the item back using tracked services only. We are not responsible if the item goes missing or is damaged during transit. Westwood and Hyde reserves the right to modify this returns policy at anytime. Any changes will be effective immediately upon posting on our website. This will not affect any exchanges that are in progress during any changes.
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