Frequently asked questions
IS YOUR JEWELLERY WATERPROOF?
Yes. 95% of our jewellery is water and tarnish resistant excluding some crystal necklaces and resin earrings due to their design structure. More information is available on the individual product description. Our jewellery is made from stainless steel & some items goes through a specific process called 'PVD coating'. This makes the jewellery more durable when in contact with water. However, it is recommended to keep all jewellery, including 'waterproof' jewellery, away from chemicals / liquids & perfume to keep them shining brighter for longer.
WHAT IS THE RETURN POLICY?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right. We currently do not accept returns but are happy to exchange your order.
WHEN WILL I GET MY ORDER?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
IS YOUR PACKAGING RECYCLABLE?
We are always looking for ways to be more sustainable. We acknowledge we can do better and will always strive to make improvements. We reuse bubble wrap and cardboard where possible to keep your order safe through transit. However this is not always possible as our demand grows and number of orders increase we have had to purchase these to keep up with orders .We are currently using recyclable mail bags and larger orders are placed in cardboard boxes which can be disposed of in your recycle bin. Our jewellery bags are made from a mixture of PVC, organza and faux fabric. Some stud earrings are sent in mini plastic storage boxes to protect the back. They are to be used for you to store your jewellery in and we hope you will re-use them. Necklaces are hung on backing cards. Some products will arrive in plastic or foam sheets to keep them in the best condition during transit. Although these are not recyclable, these are materials we have re-used.
HOW MUCH DOES SHIPPING COST?
Shipping is calculated based on your location at a flat rate no matter how many items you purchase. You will always know the shipping price before you purchase. UK Shipping starts from £2.50 and International from £10
" I have enough jewellery"
- said no one ever
Intentional design
Everything is curated to compliment each other.
Quality first
We obsess over the details and strive to deliver the best products at the best prices, every time.
Customer care
We're always on your side: keeping our loyal customers happy is our top priority and number one goal.
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