FAQ

Yes. 95% of our jewellery is water and tarnish resistant excluding some crystal necklaces and resin earrings due to their design structure. More information is available on the individual product description. Our jewellery is made from stainless steel & some items goes through a specific process called 'PVD coating'. This makes the jewellery more durable when in contact with water. However, it is recommended to keep all jewellery, including 'waterproof' jewellery, away from chemicals / liquids & perfume to keep them shining brighter for longer.

Our standard packaging involves packing your item in frosted branded bag and packaging sleeve with a thank you card which includes a discount code to use on all future orders. This is protected with bubble wrap and or cardboard backing in our branded mail bag.
With gift wrap, you will get a luxurious red velvet bag with our logo stamped in gold. The item(s) are placed in a mailing box depending on the size of your order making it a neater presentation. You can leave an order note at checkout and can personalise the package with recipients name.

We are always looking for ways to be more sustainable. We acknowledge we can do better and will always strive to make improvements.
We reuse bubble wrap and cardboard where possible to keep your order safe through transit. However this is not always possible as our demand grows and number of orders increase we have had to purchase these to keep up with orders .
We are currently using recyclable mail bags and larger orders are placed in cardboard boxes which can be disposed of in your recycled bin .
Our jewellery bags are made from a mixture of pvc, organza and faux velvet.
Some stud earrings are sent in mini plastic storage boxes to protect the back.
They are to be used for you to store your jewellery in and we hope you will re-use them.
Necklaces are hung on backing cards.
Some products will arrive in plastic or foam sheets to keep them in the best condition during transit.
Although these are not recyclable, these are materials we have re-used.

We all have a responsibility to be sustainable and take accountability for how we care for the environment and workers. We have worked with the same suppliers for a number of years and have built great relationships with them. We have not personally audited our manufacturers factories or visited them. We only work with suppliers who are able to provide certificates to confirm they're products meet REACH standards or have been verified through other methods. We have had discussions with our suppliers about how workers are treated and paid. As of now this is word of mouth.
We currently do not purchase in excess and the maximum stock we typically hold for products are under a 100 each. During any upcoming holidays, we may hold up to 500. We do not dispose of any products, excluding unusable items. We list products with minor faults in our sale section.
We regularly donate our profits to build water wells and plant trees and to help those in need and to offset any harm we may be involved in knowingly or unknowingly to our beautiful planet.

We have a discount code for all customers who sign up to our newsletter. The email you provide is used for internal marketing. We understand that having a full inbox can be quite frustrating so we only send marketing emails which we think will be beneficial to you . All orders come with a discount code for you to use on all future orders as a thank you. Our social media sites have individual discount codes, this allows us to track where you found out about us, feel free to follow us to take advantage of these. We do special offers now and again such as our popular 3 for 2 deals. Newsletter subscribers get access to these first! We also have platform related offers e.g. an Instagram offer only. If you have any issues with your discount code, please email us or use our chat service and we will be more than happy to help.